Terms and Conditions Of Use

The following terms and conditions apply to all transactions on www.tlactive.com (the website) and your use of the website itself. Brand Tropicana Life is the trading name of Tropicana Life Sdn. Bhd, a company registered in Malaysia which is based in Puchong. The company's registered office address is No. 27, Jalan Serindit 2, Bandar Puchong Jaya, 47100 Puchong, Selangor, Malaysia.

Placing an Order

Placing an order could not be simpler. Just browse our products, and click on any items that you wish to buy and add them to your shopping basket. After you have finished selecting your products, click on "View" to check your order and then click "Submit" and enter in your personal details so we can send out your order. We accept bank transfer payments to our company’s bank account. We only accept order from inside Malaysia for this moment. We’ll upgrade our online service to oversea soon. Place your order and make your payment transaction to our company within three days after you make the order. We accept payment to local bank such as Maybank. You will be given confirmation of a successful payment. Goods are shipped out immediately after the payment is made. We will contact with you if they are out of stock.

Protecting your privacy

We are committed to protecting your privacy. We will only use the information that we collect from you lawfully. We collect information from you for two reasons: firstly to process your order and secondly to provide you with the best possible service. We will not e-mail you in the future unless you have expressly given us your consent. We will give you the chance to refuse any marketing e-mails from us in the future. The type of information we collect about you includes: your name, address, phone number, and your e-mail address. As we have already stated we do not collect or hold any credit/debit card information from you. We will never collect sensitive information about you without it being in your interest or without your consent. We will endeavor to make sure the information we hold on you is kept up to date, but you can check the information that we hold about you at any time by e-mailing us and requesting your details. If you find any inaccuracies we will delete or correct it promptly.

Warranties

Tropicana Life is unable to accept any of product’s return. We provide and ensure products with a high satisfactory quality. This does not affect your statutory rights as a consumer.

Intellectual Property Rights

The rights in the designs and the content of this Website are owned by Brand Tropicana Life. They are protected by copyright and other intellectual property rights. You may not reproduce, modify, distribute, copy or display any part of this site without permission. All trademarks, company names, logos or product names featured on the website are the property of their owners.

Variation of content

Tropicana Life shall have the right in its absolute discretion at any time and without notice to amend, remove or vary any of the content supplied in connection with the service or which appears on any page of the Tropicana Life website.

Complaints and Queries

If you ever wish to make a complaint, please e-mail support@tlactive.com, and we will make all efforts to respond to your e-mail within 3 working days. If you wish to discuss a matter with us please contact Tropicana Life on Tel: +6035885 1268 Fax: +6035885 0368 between 9.00am – 6.30pm Mon – Fri. We reserve the right to alter these Terms and Conditions without prior notice.

 

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