Delivery

Delivery Method: Self Pick Up

Only available in Puchong, Selangor. The best place to collect is

No. 27, Jalan Serindit 2, Bandar Puchong Jaya, 47100 Puchong, Selangor.

Office: +603 5885 1268

Please inform us via the contact number above or email us in advance before collect your products.


Delivery Method 1: FedEx - INTERNATIONAL Delivery

Available now: Charges / Zone


Delivery Method 2: POS Laju - LOCAL Delivery Charges (Malaysia only)

Order Amount Peninsular Malaysia Sarawak Sabah
Below RM100

RM6.70 (first 0.5kg)

+

addition RM 1.00 (per 0.25kg)

RM9.70 (first 0.5kg)

+

addition RM 1.50 (per 0.25kg)

RM10.50 (first 0.5kg)

+

addition RM 2.00 (per 0.25kg)

RM100 or above FREE Delivery FREE Delivery FREE Delivery

 

 

 

 

 

 

 

Delivery Schedule

Delivery is within 3 - 5 working days (Monday to Friday only) depends on stock availability.


Next Day Delivery

All orders placed after 2pm, Monday to Thursday, will be delivered the following day. Orders placed before 2pm, will be delivered on the same day. Orders placed after 2pm on Friday, will be delivered on Monday. Any orders placed on a Public Holiday will be delivered 2 working days later. All delivery orders will be amended according to the stock availability.


Back Orders

If your item is not in stock, we will place it on back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.


Should you have any enquiries or dissatisfaction on the item you received, please feel free to let us know at the following contacts:-

Tel: 03-5885 1268 (9.00am – 6.30pm Mon - Fri)
Email: support@tlactive.com
Wechat: Tropicana Life
Watsapp: 6017-3922577


Returns

Any products purchase online are EXCHANGEABLE within 14 days from the date of Delivery Order & Invoice.

* ALL products sold is NON-REFUNDABLE

Please contact or email to the contact no. as above for any exchange procedures.

Please be informed that all courier charges will be borne by Buyer.

Kindly return to:
TROPICANA LIFE MALAYSIA
No.27, Jalan Serindit 2,
Bandar Puchong Jaya,
47100 Puchong, Selangor, Malaysia


Terms & Conditions of Returns

We guarantee to exchange any product to us in saleable condition within 14 days of receipt.

If the value of the exchange item exceeds the amount of the new product, the difference thereof should be paid by the bearer.

If the value of exchange product is less than the amount of the new product, then the difference thereof shall not be refunded to the bearer.

The exchange product is non-exchangeable with any agent controlled products / items in-store.

Please be aware that items can only be exchanged if they have all of the barcode tags intact, so don’t remove them if you’re thinking of sending them back!